Automated Refunds
Now you can simplify the refund process by automating it!
Start sending money back using automated refunds now instead of making a time-consuming and complicated manual refunding through a bank account.
Refund payments to your customers hassle-free
Much faster
Easier and faster process for refunding money to a customer on Neopay self-service portal or on your own system with just a click.
Less work
Fewer administrative and manual tasks. Few employees involved in the refund process and less work needed.
Fewer errors
Minimizes errors as there’s no more need to manually gather customer information, make accounting entries, review lists, connect to the bank or create a payment order.
Initiate refunds with just a click
You will be able to choose how you want to handle refunds of money to your customers.
- It works instantly with SEPA payments.
- Single and bulk refunds are available.
- Refund all or part of a payment amount.
- Do it on the Neopay self-service portal or integrate it on your own system.
Simplify the refund process by automating it now.
2 ways to set up Automated Refunds
The Automated Refunds solution is available on Neopay self-service portal (mano.neopay.lt) or can be installed to your own system via a gateway with the help of your developer to get more functionalities.
Refunds are possible for all payments received via your existing NEO Finance account. Do not have NEO Finance account? Contact us.
Once automated refunding is activated, simply select the recipients you want to make a refund to and confirm by clicking on the “Refund” button. The money will be sent to their accounts automatically.
1. Use your existing NEO Finance account in the Neopay self-service portal
You can use a convenient refund tool in the self-service portal (mano.neopay.lt). You’ll be able to not only view transactions, but also to use the “Refund” button for every payment made to your NEO Finance account in the last 30 days. You’ll also be able to specify a refund amount, make refunds one at a time, and set limits for refund amounts that require approval. The sender’s and receiver’s details for the transaction will be interchanged and the payment refunded.Log in or Contact Support for activation of the service.
Avoid making a time-consuming and complicated manual refunding through a bank account. Start sending money back using automated refunds now.
Activation of the service
STEP 1:
Open account
Opening of your NEO Finance account or use existing NEO Finance account. Refunds will be possible for all payments received via NEO Finance account.
STEP 2:
Connect account
Connecting of your company’s accounting system to our system via a gateway or to the Neopay self-service portal.
STEP 3:
Activate refunds
Activate the service by simply choosing an account for Refunds on Neopay self-service portal or choosing an account and more functions on your own system after integration. Get the Refunds API integration description here.